Shipping Policy

Last updated: October 28, 2026

Your order's route

This page distinguishes preparing an order for shipment from the time the parcel spends with a carrier. Norevaxm currently serves eligible United States delivery addresses. Enter the complete address at checkout to see the available service; we do not accept an order for a destination where no delivery option is offered.

Before payment: review the delivery charge

Standard shipping is free when the order is US$50 or more. For orders below US$50, the applicable charge is displayed at checkout. Review that amount and the delivery details before submitting payment. Any applicable taxes are also displayed as part of checkout rather than treated as an undisclosed shipping charge.

From payment to dispatch

We dispatch orders within 24 hours after payment confirmation. This means 24 hours, not 24 business hours, and it does not mean that the order will arrive in one day. Please supply a valid address and reachable contact details so we can resolve an order issue promptly.

If we become unable to send an order within the promised period, we will notify you, provide the information available about a revised dispatch date and seek any consent required for the delay. If you decline the delay, or required consent is not obtained, we will cancel the unshipped order and issue a prompt full refund. We will not require you to return goods that were never shipped as a condition of that refund.

After the parcel is sent

The expected transportation period is 7–15 business days after dispatch. Business days exclude weekends and public holidays. This is an estimate, not a guaranteed arrival date; carrier operations, weather and other delivery disruptions may affect it. We provide tracking details when available, and tracking events can take time to appear after dispatch.

If tracking or delivery needs attention

Contact us with the order number if tracking stalls, the parcel is reported delivered but cannot be found, or the outer package is damaged. Check the delivery address and any safe location or reception point first. We will review the records and, where needed, work with the carrier to investigate; we do not automatically treat a tracking scan as conclusive proof that you received the goods.

Tell us immediately about an address error. We will check whether a correction is still possible. Any proposed additional delivery cost will be explained before you are asked to agree to it. A lost or incorrect shipment is considered on its facts and under your applicable rights, not dismissed merely because the parcel was handed to a carrier.

Who to contact

Norevaxm is operated by Chongqing Bowuao New Media Technology Co., Ltd.

Business address: Room 17-12, Building 2, No. 5, Huoju Avenue, Jiulongpo District, Chongqing, China.

Email: service@norevaxm.com
Phone: +86 23 6879 4558

Our support team works Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8). Please allow 1–2 business days for a reply. This business address is not a return center; ask us for the correct return instructions before posting an item.