FAQ
Last updated: October 28, 2026
Shopping for a cat toy
How should I decide which item suits my cat?
Start with the individual listing and supplied instructions. Check the actual size and contents, and consider whether your cat tends to chew or swallow objects. Ask us about missing details before purchase. Supervise play and remove damaged items; a category description is not an assurance that a toy suits every cat.
Do all toys contain catnip, use the same materials or have the same cleaning method?
No such assumption should be made. Rely only on information confirmed for that particular product. Follow its care instructions; do not assume an item can be machine washed, immersed in water or disinfected with a particular chemical.
Shipping and delivery
Where can I order from?
We currently deliver to eligible addresses in the United States. Checkout confirms whether a shipping service is available for the address you enter.
When will an order leave, and when should it arrive?
Orders are dispatched within 24 hours after payment confirmation. That is a dispatch commitment, not a delivery promise. Estimated transit is 7–15 business days after dispatch. Carrier disruption or other delivery circumstances can affect that estimate.
How does free shipping work?
Orders of US$50 or more qualify for free standard shipping. Any shipping charge on an order below US$50 is shown at checkout before payment.
Changes, returns and refunds
Can I change an address or cancel?
Send us the order number and requested change immediately. We will check its fulfillment stage; a request does not guarantee that a dispatched parcel can be stopped or redirected. If we cannot meet the promised dispatch time, we will explain the delay and offer the applicable cancellation and refund options.
What if I no longer want the item, or it arrives with a problem?
Contact us within 30 calendar days after confirmed delivery to request a return. Preference returns must meet the condition requirements in the return policy, and you pay the return shipping. If the problem is our error or an item defect, we bear reasonable related return shipping costs. Those conditions do not remove mandatory consumer rights.
How long does a refund take?
For an approved physical return, we generally initiate the refund to the original payment method within 5–10 business days after receipt and inspection. Your payment provider may take additional time to display it. Refunds for unshipped orders cancelled because of a dispatch delay are handled promptly without waiting for a physical return.
Getting a human response
Allow 1–2 business days for a customer-service reply. Our team works Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8). Please quote your order number when you have one.
Who to contact
Norevaxm is operated by Chongqing Bowuao New Media Technology Co., Ltd.
Business address: Room 17-12, Building 2, No. 5, Huoju Avenue, Jiulongpo District, Chongqing, China.
Email: service@norevaxm.com
Phone: +86 23 6879 4558
Our support team works Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8). Please allow 1–2 business days for a reply. This business address is not a return center; ask us for the correct return instructions before posting an item.